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83738Ellie
Visitor

‎12-04-2025 08:32 AM - last edited on ‎12-04-2025 08:59 AM by EE Community Moderator

Hi. I want to cancel EE contract. I moved to SKY. 3 days ago and it’s amazing … I can actually hear people on the phone! 
please can I cancel my DIRECT DEBIT from now   

 

***** ********

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************@*******.**.**

[Mod edit: Please do not post personal information on the public board. Thanks!]

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎12-04-2025 09:30 AM

@83738Ellie    Contract for what ?  If it’s a contract and you were still within the contract term you’ll be liable to pay off that remaining term.   Assuming this is for a mobile phone you’ll have to call customer support to give 30 days notice of termination.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎12-04-2025 01:59 PM - edited ‎12-04-2025 02:13 PM

@83738Ellie : PAYG isn't a contract. Did you port your no. to Sky using a PAC or just get a new no. with them? 

If you ported your no. your EE SIM will be auto deactivated. Otherwise you can text STOP PACK to 150 from it to stop your Direct Card Payment. In either case you can then destroy & bin your EE SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP