Topped up but haven't had my data

Shaun-1982 · ‎16-04-2025

XRaySpeX · ‎16-04-2025

@Shaun-1982 : You have successfully topped-up but you haven't bought any pack. Text PACK10 to 150 to buy the £10 pack.

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View solution in original post

Shaun-1982 · ‎16-04-2025

More information.

My monthly top up was due to taken out of bank today but I've had a new bank card so my payment was declined

I followed the link to top up using my new card but as yet, my data hasn't been credited to me

Ritu_D · ‎16-04-2025

Hi @Shaun-1982

Thanks for the update.

Could you text BALANCE to 150 please, this is a free of charge text and let me know what the reply states.

Thanks

Ritu

Shaun-1982 · ‎16-04-2025

Ritu_D · ‎16-04-2025

Hi @Shaun-1982

Do you have access to My EE?

Shaun-1982 · ‎16-04-2025

Yes i do.

Ritu_D · ‎16-04-2025

What does your balance say in your My EE app @Shaun-1982 ?

Shaun-1982 · ‎16-04-2025

Still says £10 credit

Shaun-1982 · ‎16-04-2025

??

Shaun-1982 · ‎16-04-2025

Is there any chance of any help, please?