Need Help Updating Billing Information for PAYG £10 Package

EthanG01 · ‎24-08-2024

Hi,

Please could someone help me? I've just received a new bank card and need to update the billing information for my pay-as-you-go monthly £10 package, which is auto-renewed. I've tried looking on the mobile app, but I can't find anything related to billing, even in the manage section.

Any advice would be greatly appreciated!

Thanks in advance,
Ethan Bridges

Chris_B · ‎24-08-2024

@EthanG01 You need to do this via your online EE account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

Chris_B · ‎24-08-2024

@EthanG01 You need to do this via your online EE account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎25-08-2024

You need to text STOP PACK to stop your pack recurring & being charged to your old card. Then buy your pack again & choose to pay direct for it with your new card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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EthanG01 · ‎26-08-2024

Thank you much appreciated! I have tried this and it works from computer 😀.