Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! my mobile service is blocked even tough i have balance

i am trying to use my phone for calls and sms but it says my number is blocked, i have balance in my top up but it does not let me, im trying to get in touch with customer service but no human is available to talk to since office hours are closed. ...

How to topup a dead sim

Hi, my sim expired from some days. I would recharge it to reactivate my number, but i cant find any section to recharge in your site, neither in the app.

Resolved! Stop subscription pack.

High .If i stop my subscription pack which renews each month by credit card will i lose all my remaining data...Need to Because I've got over 100gb of data and its due to renew on 4th Feb .thanks

Resolved! pay as you go in europe

I have a pay as you go pack can I use this in Europe ? how much will it cost me?

Calls are prohibited to this number

Hi,I live abroad and I recently had a text message telling me I have to use my number again in order to not lose it as it has been inactive for too long. I just topped up the number and tried to phone somebody in the UK and was told that "calls to th...

Ee top up

Hell I topped up 7.50 but my pack didn't renew automatically

Using credit to purchase subscription.

I am unable yo use my credit to buy subscription pack.

Dual eSIM won’t send texts make calls or use data

I am living in Canada now so set up a dual eSIM on my iPhone and changed my EE contract to pay and go which I have topped up. My primary is my Canadian mobile and I have an EE eSIM as a secondary line. I receive texts to my UK number fine but am unab...

Resolved! Sim only

Looking to get a pay as you go sim card for daughter, there's a £10 deal that lasts 30 days, if there's money left after 30 days what happens to that credit?! It has 500 minutes, unlimited texts so I don't imagine she will use any of the credit.... ...

No credit

Not sure why I’m getting the phone prompt recording here in England “it looks like you don’t have enough credit to make this call “when I have 21 GB left to use that I can see on my EE account !it is my first time using EE and I bought the 15 £ …25 G...