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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 539 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 736 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 24031 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13193 Views
  • 0 replies
  • 6 Helpful

Complaints about ontopup

Anyone know who I write to for a formal complaint about ontopup.com? Constantly fobbed off about an invalid vouchrr problem and they won't give me address of regulatory body or ombudsman to complain to

at3388 by • Contributor
  • 13395 Views
  • 14 replies
  • 7 Helpful

Stuck!!

Completely stuck, I'm out in France and had a sim card sent to me for when I return home this week. But i can't use the sim card in any way, because I am in France the helpline is barred, so i can't call to discuss. I can't log into my account becaus...

No calls on mobile

After a phone call  yesterday from one of ee operators who switched my mobile account to unlimited,  my phone will now not ring out and also no-one can ring in. Nor even 150 for help.  I need my phone sorted ASAP for business calls.  HELP.

Tonygriff by • Contributor
  • 335 Views
  • 3 replies
  • 0 Helpful

Resolved! SIM

How do I reactivate the SIM ??

Umsuhail by • Visitor
  • 279 Views
  • 1 replies
  • 1 Helpful
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