Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG definition and Wifi Calling queries

Sorry for the multiple questions...First, can anyone confirm my suspicions about PAYG. PAYG used to be when you added money to your account and spent that money as and when you needed to. Now it seems to have changed to adding money to your account a...

Re: Withdraw credit money

I had £11 in my account for a long time. Transferred to O2. How can I get my money back?

Old payg number

i was told after the year clense period i could claim the number back as it would be in the system again to be given out if not already assigned to someone else however was told yesterday EE cant ever reissue payg numbers, even once its out of clensi...

Resolved! renewal of package before time

My Data is finished before time but I want to renew again how can I do

Accidentally topped-up the wrong number

Hey, I have two phone numbers in my account and I accidentally topped up the wrong one. Can I transfer the balance from one (inactive - I don't even have the sim card anymore) number to the other (the active one)?Thanks for the support

EE incorrectly threatening to cut off my PAYG SIM

Anybody else being told by EE that they will disconnect your PAYG SIM within the next 3 months for not making a chargeable call/text within the last 6 months and that they will steal any remaining credit.This is despite having recently topped the acc...

Resolved! Have data sim pay as you go how do I check balance of mobile

Resolved! packs

Why is the no longer a £5 pack, I am only a small user a£5 pack is fine for me.

Resolved! How to add my second activated pay as you go sim into my EE account please?

Re: Travelling to Netherlands from UK - Using Pay As You Go £10 Upgrade Pack

Hi Leanne is this still the case for Spring 2024? I have had a £1 a week payg pack for many years. Can I use my allowances as normal when on holiday in Portugal?