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Por
Explorer

‎30-08-2024 06:19 PM

Hi the EE team, 

This September, I am going back to my home country to work after graduating. My flight is on September 7th. I would like to cancel the subscription that will be charged next time from the bank account, and I also have £20.5 remaining in my top-up. What should I do?

I would appreciate your advice.

Best wishes, 

Many thanks in advance, 

Por

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎30-08-2024 07:15 PM

@Por  You can stop the DD yourself it’s your bank account.  Credit on your account is none refundable.    Stop the DD now and use the credit on the account, 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎31-08-2024 04:16 AM

@Por : Text STOP PACK to 150 so that your pack won't renew & your Direct Card Payment will cease.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful