My sim card stopped working abroad

[Testme]

My sim card was working in Turkey. Now it has stopped. 
I am on pay as you go

i created My EE account and tried to register my mobile phone. 
I couldnt find the account settings 

[Testme]

I need help urgently. All my affairs are linked to this mobile number. EE decided to block the number. 
now I am stuck.

ever customer service failed to help me.... I got the message " sorry can not help you. I only deal with new customers....".

please can someone help....???? Or shall I join vodaphone, O2 or virgin... perhaps there service better

[Schockwave]

@Testme ,  did you use the SIM card before going to Turkey, that is to make a chargeable call or text? If not, then you will have to wait until you return to the UK, as it first needs activating here.

If that is not the case and you did use it in the UK, have you tried rebooting your phone, did you receive the welcome message from EE when you landed in Turkey?

You can otherwise contact customer service using something like Skype for free, see my signature.

[XRaySpeX]

Do you have any PAYG credit left to pay for your usage while roaming outside the EU? Any pack you may have is not valid there.

[Testme]

I left the UK to Turkey, forgot to activate the roaming. Now I am stuck, unable to make phone calls, unable to send messages and its imposssible to contact 150 or any customer service.

sim card only recieving messages.

my mobile number is registered with my banking and others. Without it I can not do any confirmations or transactions.

my sim card is on "pay as you go"

please help. I do Not want to be stuck in Turkey

thank you

[Testme]

hello,
Thank you for replying to my message
My sim card is on Pay as you Go.
Network kktcell in turkey not recognising it, all because of EE blocked it.

Currently not working. Need to activate Roaming to be able to communicate with my bank in the UK

As my sim card blocked, I am unable to send messages to 150 or getting help from customers' service

Would be grateful if you could help in sorting this dilama

Thank you

[bristolian]

As per the reply from 24th August @ 2pm... did you use the SIM card before going to Turkey, that is to make a chargeable call or text? If not, then you will have to wait until you return to the UK, as it first needs activating here.

[Testme]

Helo Testme
Thank you for trying to help.

I have used the sim card for years. Its pay as you go.
Used it in the UK and abroad many times, No problems.

Never had problem with it. Every now and then, I get reminders to top up and make phone calls / messages (to keep my sim active).


This time,
I in the UK used it as normal, no problem. I even topped up my account Before I travelled.
My only mistake, I travelled without activating the ROAMING.
I get messages from various people, but unable to send back reply messages.
I did Not receive welcome to Turkey message.

MY mobile number in the sim card lacking the international code. I could not edit the number. Denied access/ only admin provider van edit the content of sim card

I would sincerely appreciate it if you could help.

Thank you

[Testme]

Hello
Yes I did use the sim card abroad and in the UK. Never had problems.
Infact, I have this sim card/ phone number for years.
Its Pay as you go. Kept it active and used it.
I looked at many options, yet No solutions.

Here is what I noticed. The phone number bedded in the sim card is lacking the international country code. KKTcell not recognise my number as a result.
Restrictions to sim card (from provider) preventing me from adding the country code.

I only want to be able to get my EE mobile phone to work as it was, so I can send messages and deal with my finances.

Your kind attention to my request much appreciate it.

Thank you

[bristolian]

PAYG phones are auto-enabled for roaming on first use in the UK, if you've used it abroad before then roaming is activated.

The SIM doesn't have a phone number embedded in it - all it has is a "SIM number" which will begin with 894412 signifying an EE-UK user. EE then map that "IMSI" to your mobile number within their network.

How exactly have you kept the number active? A lack of chargeable usage for 6months or more, is the next thing to eliminate with PAYG.