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PayPal top up

MaryHz
Investigator
Investigator

‎03-05-2025 09:37 AM

Hi, 

I topped up using PayPal to pay my datapack. PayPal said they sent the money to EE PIN but when I call 150 to check my balance they said I have £0. 
Can someone help me. 
thanks.

0 Helpful
3 REPLIES 3
Alex_H
EE Community Support Team

‎03-05-2025 12:06 PM

Hi @MaryHz,

Welcome to the EE Community

Has the payment not went towards buying the pack automatically, as if you had a pending pack waiting activation, it may have automatically bought the pack when you topped up and so your credit balance would report as £0.

Was it the automated system to spoke to when calling us on 150 or one of our guides? 

Alex

MaryHz
Investigator
Investigator
In response to Alex_H

‎03-05-2025 02:49 PM

The automated system 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎03-05-2025 06:08 PM

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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