Can't recieve calls or texts on new number

RMA1 · ‎11-06-2025

I got a new pay as you go sim, but I can't recieve texts or calls. I was able to recieve texts from someone I texted on the new sim but before texting that number it failed to send messages to my number. I can't recieve OTPs either through text or call, the app just says that it couldn't send the text/it couldn't call me. I tried topping up the new sim too but I still can't recieve anything other than texts/calls from the person I already texted and from EE

Ali_A · ‎12-06-2025

@RMA1

I'd recommend giving our Customer Service a call where the technical team can check and refresh your connection to make sure it is set up correctly so you can receive calls and texts as expected.

One thing- have you tried turning your phone off for a few minutes and back on again? This sometimes updates any connection issues. Though it does sound like it may be a bit more than that.

Ali

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Northerner · ‎11-06-2025

Hi @RMA1

What device do you have.
Are you in the UK.
What messenger app are you using.
What pack do you have and are you in credit.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

RMA1 · ‎11-06-2025

1. Samsung Galaxy S20 5G.

2. I am in the UK.

3. I'm using the default messages app that comes installed on Samsung.

4. I don't think I have any pack but it is a pay as you go sim I got for free from EE, and I am on credit and was able to top up.

XRaySpeX · ‎11-06-2025

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

RMA1 · ‎11-06-2025

Copy+pasted below

Your current balance as of today 18:21 is £4.80. Your last top up was £5.00 on 11/06/2025 at 14:21. For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Ali_A · ‎12-06-2025

Hi @RMA1

Can you check your SIM number- If you text NUMBER to 150, does it tell you the correct mobile number?

Ali

RMA1 · ‎12-06-2025

It tells me the correct number.

Ali_A · ‎12-06-2025

@RMA1

I'd recommend giving our Customer Service a call where the technical team can check and refresh your connection to make sure it is set up correctly so you can receive calls and texts as expected.

One thing- have you tried turning your phone off for a few minutes and back on again? This sometimes updates any connection issues. Though it does sound like it may be a bit more than that.

Ali

RMA1 · ‎12-06-2025

I have tried switching my phone off for a while and it still didn't work.

I probably need to call customer service. Thank you for the help.