How can I speak to someone from EE

[Laylahxxxx]

I just want to cheat my balance I put 35 pound tip up on and it’s only gave me 25

[Laylahxxxx]

Everything 

[Michael_D]

Hi @Laylahxxxx 

Welcome to the community.

Have you used a £10 pack in the past? It is possible that £10 has gone towards that.

Can you text AL to 150 and let me know what the message that you get back says?

Michael