24-09-2024 08:53 AM
Hello,
I tried to buy a new pack10, but it's not working.
I dont really often tup up or change anything in my UK number but I struggle to do it.
Can you please support? I can provide my phone number.
24-09-2024 10:27 AM
Anyone from customer service / technical support @EE @eeuk ?
24-09-2024 12:46 PM
Hi @KamilR
Thanks for coming to the community.
Do you know how long it has been since the SIM has last been used? Is it showing signal when the SIM is placed in a phone?
Michael
24-09-2024 07:13 PM - edited 24-09-2024 07:15 PM
@KamilR wrote:
I dont really often tup up
Sounds like your PAYG SIM may have gone into hibernation due to non-use.
When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.