Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22303 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12651 Views
  • 0 replies
  • 6 Helpful

New Sim Only sim not working as expected

Hiya, I ordered a sim only sim and signed up for a £15 monthly subscription. The sim arrived and after inserting it into the phone I received a text saying 'Welcome to EE. Thanks for buying a £15 pack.'Now I can receive texts somehow but i cannot rin...

bennuts by Explorer
  • 389 Views
  • 4 replies
  • 0 Helpful

Re: Credit issue

I topped up my ee sim card by £10 it took the credit for a subscription pack I don't need or want a subscription pack I never asked for the pack so please would you kindly help me out here and take the pack off and refund me the £10 credit please thi...

Resolved! Can't access internet over mobile data

I have a pay as you go contract and a Moto g6 phone. Connecting to WiFi is fine but I have tried everything to use the internet over mobile data including buying a 2.0 GB data add on but nothing has worked. I cannot get mobile data to work at all. 

Xa2 by Investigator
  • 754 Views
  • 18 replies
  • 0 Helpful