Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Replacement PAYG SIM

I am trying to order a new PAYG SIM for my 85 yr old mother who has had a new phone which her existing SIM does not fit. We are logged into her online account but can't see any way to request a new SIM and seem to be going round in circles with no w...

Resolved! Voucher no찾습니다

어제 영국 가게에서 ee sim card 25기가 pack을 샀는데 등록하려니 바우처 16자리번호를 넣어라하는데 영수증에는 16번호가 없어요. 어디서 찾아야하나요

sim card by EU (Slovakia)

Hi,i have buy sim card. I am in Slovakia. How i can activate my sim card in Slovakia? Thanks for your help.

Top up eaten up

I topped up £10 it got eaten up without my using the phone credit this message after the first top up on 23/ April “You now have £0.59. To check your allowances reply AL. When you want to top up go to ee.co.uk/myee or call 150”Second top up & 10/- t...

Resolved! Tried to top up and ended up on a contract!

Tried to top up my PAYG credit but for some reason the app couldn't do it, said my account may have been compromised and asked me to change my password. As I still couldn't top up I phoned 150 as that was the alternative method mentioned in the text ...

My top us has been accepted but my pack did not start as not

problem to change PAYG plan

One month ago, I bought an EE PAYG sim card. Today, I have received a text from 150 that said:IMPORTANT: you need £15.00 for your SIM Local Pack to start automatically. Please top up on ee.co.uk/myee. Until then standard rates apply: 40p/min & 20p/te...

Resolved! Recover after message: Number will be disconnected within the next 24 hours

I just got this message today"Hi, you still haven't made any chargeable call/text or used data since we last got in touch, so your number will be disconnected within the next 24 hours."Is still possible to avoid my number to get disconnected even if ...

Resolved! How can i access live chat?

I would like to contact with EE but using live chat. I cannot find live chat neither using website or mobile app.What did happen with live chat?

Resolved! Going to USA

Hi, I am planning to go to New York soon and want to order Uber and use WhatsApp, what pack do I need to do ? I tried looking at website but found it difficult to find the information I needThanks