Pay as you go

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Using credit to purchase subscription.

I am unable yo use my credit to buy subscription pack.

Dual eSIM won’t send texts make calls or use data

I am living in Canada now so set up a dual eSIM on my iPhone and changed my EE contract to pay and go which I have topped up. My primary is my Canadian mobile and I have an EE eSIM as a secondary line. I receive texts to my UK number fine but am unab...

Resolved! Sim only

Looking to get a pay as you go sim card for daughter, there's a £10 deal that lasts 30 days, if there's money left after 30 days what happens to that credit?! It has 500 minutes, unlimited texts so I don't imagine she will use any of the credit.... ...

No credit

Not sure why I’m getting the phone prompt recording here in England “it looks like you don’t have enough credit to make this call “when I have 21 GB left to use that I can see on my EE account !it is my first time using EE and I bought the 15 £ …25 G...

Re: A problem with my account. Not reciving calls or texts

I have tried all options and numbers to try and speak with somebody about roaming charges and even tried the app it appears you have made the whole system so complicated the service is totally frustrating or useless.

Ee roaming

Ive topped up & cant use my pay as you go sim still

PAYG - Checking charges

Can anyone tell me if there is a way to check that the deductions from my PAYG credit are correct?Normally it's just £1 every week to renew my pack, but occasionally I see odd, additional amounts have been taken and I cannot seem to find out why. I h...

Resolved! Blocked account

How can I unblock my account? I am not in the UK (in China) and can not phone the number given.I need to speak/explain the issue to an online representative.Is there any way to do this?

EE data SIM expiry / hibernation

Hi,I've just got myself a free EE data SIM for occasional use in a 4G wifi router and I wondered how often I need to connect it to the EE network for it not to expire / hibernate? I can't find this information online. Thanks in anticipation...

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