Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Top up not showing on account

I topped my phone up online this morning had the confirmation email but when I have gone to choose my “pack” it’s saying I haven’t got any money on the account. I have text AL and current balance is £0, I have checked my bank and the money has left m...

Link

I’m wondering I have a mobile phone on my ee account but I have broadband on another I want to link them together on 1 account but I can’t because when I try link mobile it says I can’t because I already have mobile on another account how can I link ...

Resolved! PAYG Data Pack Cost for USA

HelloI am travelling to the USA next month and am trying to find out how much data will cost on my PAYG EE mobile. All I can find for data is that I must purchase a pack when I arrive but there is no price given. If it's going to be cheaper to use a ...

Didnt receive £15 sim package but been charged

Hi,I'm new to ee. I purchased 2 pay as you go sim cards for myself and my daughter. I received the cards and activated them but the £15 subscription packages were never applied to either sim, I have been charged for them though. I paid for them on th...

Resolved! CAN I CHANGE TO PAYG AND KEEP THE SAME NUMBER

I'm in the US, and my monthly contract phone has been cancelled by myself. Is there a way I can change over to PAYG for visits back to the UK keeping the same number?

Resolved! Travelling to Europe

I have pay as you go sim, how to activate roaming while travelling to Europe to france and italy specifically. Cant find how to topup, looking for any help around this

Pay as you go

Hi, I'm new to EE and am getting very confused with the app and website. I've signed up to a Pay as you go SIM and transferred my number from my previous phone. I cannot access my voicemail as it says I don't have enough credit (even though I've just...

Resolved! I've already paid, but my current balance is £0.00

Hi, I got a new PAYG sim card today.So I put in to my phone, but there's no any balance. I've paid £29.99 for 125GB data and Unlimited call and text.They always said 'Your current balance as of today 23:37 is £0.00.' when I send 'BALANCE' to 150.I ne...

Subscription pack not renewing

We have two numbers on one account and one number hasnt renewed but its only letting me top up the other number

Transaction accepted 10 pounds but failure with charging SIM card

Hi, I am writing this message because there was no option to call on 0800 956 6042, cuz all workers are busy. I've received an sms message. I should give more information to finish the order, but my bank has accepted the transfer. I don't kno...

Pay as you go

Forum Posts

What is pay as you go and flex hibernation, and how do I stop it?

What’s EE Data Rollover and how do I get it?

Top up not showing on account

Link

Resolved! PAYG Data Pack Cost for USA

Didnt receive £15 sim package but been charged

Resolved! CAN I CHANGE TO PAYG AND KEEP THE SAME NUMBER

Resolved! Travelling to Europe

Pay as you go

Resolved! I've already paid, but my current balance is £0.00

Subscription pack not renewing

Transaction accepted 10 pounds but failure with charging SIM card

EE wants to charge me twice

I want the name of the 30 pound internet package for 30 days.

Deactived number

Balance and charges

Refund