cannot buy packs with credit tried all the methods

[Amy885]

I have tried all the suggestions for messaging 150 on the app and the website i get errors and cannot buy a pack with my credit resorted to spending £20 for 10GB which is an appalling value. how do we resolve this? 

[Alex_H · Accepted solution]

Hi @Amy885,

I am sorry to hear you are having an issue with buying a pack. If I understand you do have your EE online account setup and had the options showing to buy a pack there but were getting errors when doing so? 

And you also had errors when trying to text PACK10 to 150 for example to buy a pack that way? 

It would be best to give us a call on 150 so one of our of pay as you go guides can take a look over your account to see what is preventing you adding a pack.

Alex

[XRaySpeX]

@Amy885 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Amy885]

Your current balance as of today 13:49 is £27.60. You have 10.0GB remaining until 26/10/2024 for your 10GB Add-on (30 day). Your last top up was £15.00 on 26/08/2024 at 11:25. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

Can you try texting ALL PACKS to 150 & choosing 1?

[Amy885]

Tried says not eligible
Thanks for reply