Can't top my account

Asror5000 · ‎26-09-2024

Hi everyone ! Does anybody know why I can't top up my account as it says like ...additional payer authentication required to complete your payment and it does not give any option

Northerner · ‎26-09-2024

Hi @Asror5000

Try the process in landscape mode.

Sometimes the button isn't visible but you can scroll on in landscape.

Other ways to top up can be found here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎26-09-2024

Hi @Asror5000

Try the process in landscape mode.

Sometimes the button isn't visible but you can scroll on in landscape.

Other ways to top up can be found here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Asror5000 · ‎26-09-2024

Thank you so much! 🙏

Sent from my iPhone

XRaySpeX · ‎26-09-2024

@Asror5000 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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