Can't top my account

Asror5000 · ‎26-09-2024

Hi everyone ! Does anybody know why I can't top up my account as it says like ...additional payer authentication required to complete your payment and it does not give any option

Northerner · ‎26-09-2024

Hi @Asror5000

Try the process in landscape mode.

Sometimes the button isn't visible but you can scroll on in landscape.

Other ways to top up can be found here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎26-09-2024

Hi @Asror5000

Try the process in landscape mode.

Sometimes the button isn't visible but you can scroll on in landscape.

Other ways to top up can be found here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/top-up-my-phone

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Asror5000 · ‎26-09-2024

Thank you so much! 🙏

Sent from my iPhone

XRaySpeX · ‎26-09-2024

@Asror5000 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP