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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2445 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 4135 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15436 Views
  • 0 replies
  • 6 Helpful

Additional authentication required Is Blank

I’m trying to set up a payment method for my data plan but the Additional authentication tab is blank underneath so I can’t confirm my payment, please help! I’ve tried everything, including clearing the Cache and data of my web browser, plus other we...

Sim hibernation

I have a pay as you go SIM that was used for data only with an EE Osprey Mini but has not been used in a few years I recently looked into starting to use it again so went online to top it up already had £15.00 credit, but I added another £15.00, so I...

Add ons

Why is the EE website constantly telling me I can't buy add ons as ' Sorry, something has gone wrong. Please try again later.This can go on for hours. All i want to do is buy an add on with my existing credit.can't even do that on the app.Really rubb...

tigercox by • Visitor
  • 459 Views
  • 1 replies
  • 0 Helpful

Can’t top up using a voucher

Can I have help I need to top up I have a voucher number but very time I call 150 it hangs up and texts are not  sending 

Tyty5 by • Visitor
  • 573 Views
  • 1 replies
  • 1 Helpful

Data

How to transfer credit on phone to buy data 

PaYGo sim

I ordered 3 sim cards and I have only been billed for one. But none have shown up yet

ManxMann by • Visitor
  • 460 Views
  • 2 replies
  • 1 Helpful

Old PAYG Sim - never used - is it now useless?

Hi, I’ve found an old PAYG SIM that’s never been opened let alone used that I was hoping to put into a spare phone. Is it completely useless now as it will definitely be a couple of years since it was bought?Thanks

Rachey123 by • Investigator
  • 500 Views
  • 3 replies
  • 1 Helpful

Buy a pack

I have 13.98 in credit and I like to use to buy a pack is this possible?

Ls1904 by • Visitor
  • 503 Views
  • 2 replies
  • 1 Helpful
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