Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

SMS You may lose your number and credit

Why am I receiving this SMS from EE:Hi, just a reminder that you need to make a chargeable call/text or use data otherwise you may lose your number and any available credit. To check your balance text BA to 150.My balance is £9.95 and I’ve made 3 cha...

PAYG Account

Good afternoon, I have just received a text from EE saying that I haven't used my phone for some time - I HAVE. I am being threatened that I will lose my number, which I have had for eons and that I will lose all my credit. It's not a fortune, but th...

Resolved! Does your SIM card expire?

I'm traveling again to UK after 22 months. I have an EE SIM that I've used for pay as you go. Will only be in UK for 9 days and would like to add/top-up existing SIM. However, when it asks for the SIM phone number, I'm getting an error in the app. An...

Resolved! Reactivating and using old number

Hi I just recently topped up online for my EE number as it's pay as you go, but i have'nt used this number in over a year. Despite topping up i am unable to send texts but I'm still able to receive messages. How do i fix this problem? Thanks

Resolved! Topping up always seems impossible

I Put money in my ee account and it's not letting me buy a pack with it? Now can't top up as usual

Resolved! Need International Text Add-On: In the US and texting UK

I'm in the US for a few months and am an ee Pay-as-you-go customer. Is there an add-on for that allows me to text the UK from US without paying 60p each time? Can't locate one on your websiteThanks

Resolved! Can i use my credits to purchase a data pack?

Can i use my credits to purchase a data pack?I have 25pounds as my credits, i want to get a new pack by using my credits. So can i do that?

Resolved! How can l refund my 10 pound credit

Good afternoon, yesterday l top up my credit and l didn't know that l already pay for a 10 pound subscription pack.so l'm asking how can l refund my 10 pound from my top up credit?

Top up

My Top up didn't work, it took the money but didn't give credit

Re: How do I access online chat

hello,,I topped up my phone yesterday but It didn’t work.