Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Data

I’ve bought a £15 subscription pack every month and it’s took the money out today but not topped me up

How do I get a top up applied?

It is impossible to talk to anyone and no e mail address or customer service.BT became EE because of the "Barbecue Effect" . Everyone talking about how rubbish BT was so name change vital.What will be the next Brand name? Any suggestions?

Resolved! Can I Convert from pay monthly to pay as go without changing Sim & do it online?

Resolved! Better deal

I want a better deal on pay as you go.

Resolved! Does PAYG SIM cards expire?

I live abroad, but will be back in the UK in a few weeks. I have an old SIM card that I was trying to add a subscription pack to, but I keep getting an error message so I'm assuming the SIM has been deactivated. If this is the case, is there any way ...

Resolved! Re: I took new Sim of £10 ,how to activate the pack

why do you make it so difficult to activate packs after topping up. i am thinking twice about joining you now. dont know what else is designed to make it anti consumer friendly.

Resolved! Link a sim to my account

Resolved! Stopping pack losing boosts

I have recurring top up set up for £10/month pack and a bunch of boosts I’ve built up over the years.I’ve also accrued £60 in credit when I didn’t realise I had 2 auto top ups running at once. I’ve cancelled the second oneWhat I want to know is, if I...

Unable to text or call abroad

Hello, I am currently on a pay-as-you-go sim with EE, I've just topped up online so I can make calls and text. However, every time I've tried to make a call or text it says calls to this number are bared. I've also received a text saying I could lose...

Extra charges in uk

I have a current VIP everything pack , in date and with credit. I have a text stating my uk allowances are no longer allowed-why is this?