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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22006 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12534 Views
  • 0 replies
  • 6 Helpful

Things not working

For many month now, have I been 3 packs away from a boost... and I did start my pack before 7 July 2021 to be but that dont seam to make a deferens.... 

Endless top-up payment errors

Trying to top-up my account with some £s. This has been a headache in the past, but usually eventually worked - this time no luck.Have tried with two different cards (Monzo and Bank of America) and several different browsers, on laptop and mobile, an...

New Sim Only sim not working as expected

Hiya, I ordered a sim only sim and signed up for a £15 monthly subscription. The sim arrived and after inserting it into the phone I received a text saying 'Welcome to EE. Thanks for buying a £15 pack.'Now I can receive texts somehow but i cannot rin...

bennuts by • Explorer
  • 384 Views
  • 4 replies
  • 0 Helpful
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