Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Paying

Good afternoon, could I ask why it won’t let me register my card to buy a pack?

Data switch off?

I use my PAYG mobile to pay for parking with JustPark, and for authentication texts at work. That's it. I have had no issue for 9 months, but was unable to pay for parking for the last few days due to "no internet available". I've changed nothing on ...

New customer no credit after paying

I purchased a new sim, paid for a monthly top up, and requested number be transfered. Sim took 4 days to arrive. Sim says no credit/package yet paid and received a txt confirmation.I've spent 3hrs trying to contact customer support. About to give up...

Top up

I topped up my new SIM today via online usingy bank card. Payment was deducted from the account. But my mobile number hasn't been topped up yet . It's 6 hours gone now after payment.

Why have i lost most of my free boosts of memory

Pay As You Go SIM Card Issues While in Australia

I am currently residing in Australia and have encountered some issues with my EE Pay As You Go SIM card.Specifically, I am unable to send text messages or make phone calls, as my SIM card seems to not be receiving any real signal. I also attempted to...

Re: When this is fixed? ADDONS PURCHASE ERROR

Do you have to have a data plan to ad a data add on? I was hopin to add just 10b data or £5 to no plan.

Where has my data rollover gone?

Before I started a new Pack, my account said something like “50 GB of data to rollover”. I went and started a new pack, and the additional 50 GB is nowhere to be found. When I check the balance via text, it just says “Your remaining data includes of ...

Two sims on one account

I’m wandering what options there are for having a pay as you go sim for both me and my girlfriend on one account. I know you can do data sharing, but I just want to pay two pay as you go subscription packs from the one account. Or should she set up h...

Payment issues, customer service

When i am paying it showing me error message