Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Complaints about ontopup

Anyone know who I write to for a formal complaint about ontopup.com? Constantly fobbed off about an invalid vouchrr problem and they won't give me address of regulatory body or ombudsman to complain to

Stuck!!

Completely stuck, I'm out in France and had a sim card sent to me for when I return home this week. But i can't use the sim card in any way, because I am in France the helpline is barred, so i can't call to discuss. I can't log into my account becaus...

Re: I can't activate my current SIM card but there are £10

Hi I have bought a new sim card, I have put balance on it but it has no signal.How do I activate it?

No calls on mobile

After a phone call yesterday from one of ee operators who switched my mobile account to unlimited, my phone will now not ring out and also no-one can ring in. Nor even 150 for help. I need my phone sorted ASAP for business calls. HELP.

4GEE WIFI

This is the first time on topping up,but not sure how to?

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Activate

Trying to activate my data pack earlier

I can't activate my current SIM card but there are £10

Hello. I can't activate my current SIM card but there are £10.

Resolved! SIM

How do I reactivate the SIM ??

Resolved! PAYG Sim Hibernation - tried buying a pack but keep getting errors

Hi!I've had no chargeable activity on my EE PAYG Sim and thus my Sim has went into hibernation. I can't make or receive calls or texts currently.To resolve this, I signed into my EE account 4 days ago, topped my account up £10 and tried to purchase a...