01-10-2024 02:10 PM
I’m pay as you go user, I’m travelling netherlands, is my active plan usable there?
Solved! See the answer below or view the solution in context.
01-10-2024 08:50 PM
@Muhammad_Noman : On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about these charges for roaming in EU & inviting to take up these options. If you opt for neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a PAYG add-on for data.
01-10-2024 04:03 PM - edited 01-10-2024 04:08 PM
Welcome to the Community @Muhammad_Noman
Your Pay as you Go plan allowance is currently active for use in UK only.
There are two options for travelling around the EU-
You can either buy a pack which lets you use your UK allowance in EU.
Or you can just pay for your usage as and when you use it.
You can find a full explanation, pack options, and how to activate at our Pay as you go EU Roaming page
Ali
01-10-2024 08:50 PM
@Muhammad_Noman : On PAYG there are charges for using your pack allowances in the EU of either £2.50 / day or £10 / week, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about these charges for roaming in EU & inviting to take up these options. If you opt for neither or you don't have an active pack, you will be paying standard rates for calls & texts & need to buy a PAYG add-on for data.