Add ons

[valerie13]

Where have the add ons gone, unable to access. 

[Michael_D]

Hi @valerie13 

Thanks for coming to the community.

Which add-ons are you trying to view?

Do you have a pay monthly contract or pay as you go SIM with EE?

Michael

[valerie13]

I have pay as you go & I occasionally want data add on to use when not on wi fi

[Michael_D]

Thanks @valerie13.

Do you have access to the EE app or your online account to be able to purchase an add-on from there?

Michael

[valerie13]

Yes

[Michael_D]

What happens if you try to purchase an add-on from the app or website? @valerie13 

Michael

[valerie13]

The donot appear only packs

[Michael_D]

You can also purchase one through our Add-on page when connected to mobile network rather than WiFi, or by texting ADD to 150.

Does that work for you?

Michael

[valerie13]

Thank you Michael for your help. I will try this and let you know if it worked. I wish the app explained this instead of just taking the facility off their site.

[XRaySpeX]

@valerie13 : Text ADD DATA to 150 & choose.