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Nakita98
Visitor

I placed an order for an iPhone 16 pro I payed the upfront cost but after I paid this the screen remained the same but payment was taken and I've had no email all day 

3 REPLIES 3
tashh92jn
Visitor

This has literally just happened to me! Has this been resolved for you?

Michael_D
EE Community Support Team

Hi @Nakita98 and @tashh92jn 

Welcome to the community.

It would be common for the payment to show as pending with the bank as there was an attempt to make a payment, but if the order hasn't gone through, we'd not take it.

Did you see an order confirmation screen with an order number?

Have you checked in your junk/spam folders on your email in case it has dropped in there?

Michael

Ghostridaz
Investigator
Investigator

soon as they get your bank details they couldnt give a **bleep**. was told sim only would take 24- 48 now its upto 10 days?

my parent got a sim sent from China quicker, no email or text since taking my bank details.

my contract started on 15th so when it does come ive already lost nearly 2 weeks but WHO cares they dont, heres an AI to talk to for a few hours ridiculous. Just already had a problem with BT last week then i found out BT merged with E,E so dont expect anywork soon, pray like everyone else we might get what we pay for.