Getting Started

Dragoon
Investigator
Investigator

‎25-09-2024 11:55 AM

I despair. Put in my new SIM having paid £10 when I registered. Message tells me I cannot make calls as no credit. Chat line told me payment had been returned and I needed to talk to 150. Rang several times, got cut off. Asked to be called back by tech support (the only option offered that was vaguely relevant). Nothing. I have no idea what is happening. I asked for my old number to be ported -  I wonder if that has also been "refused". Have wasted so much time on this, am considering dumping EE and going back to my previous provider.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎25-09-2024 12:09 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Dragoon
Investigator
Investigator

‎25-09-2024 01:00 PM

Thank you for your advice. Someone from EE has now finally called and (fingers and toes crossed) all should be resolved... 🤔

0 Helpful