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Not able to use my pack

Kierenbrisley23
Visitor

I have brought a pack but it’s saying not able to use it despite topping up and paying for it? 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Kierenbrisley23  Have you tried just restarting the device since you purchased the pack ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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