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Not able to use my pack

Kierenbrisley23
Visitor

‎09-05-2024 08:47 PM

I have brought a pack but it’s saying not able to use it despite topping up and paying for it? 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎09-05-2024 09:03 PM

@Kierenbrisley23  Have you tried just restarting the device since you purchased the pack ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎09-05-2024 09:53 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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