Buy pay as u go but still don’t have top up

[dawidhanc]

I buy last week new sim pay as u go with £10 top up. I put this sim cart to phone 4 days ago and still it’s not top up. I can just pick up calls. 

[XRaySpeX]

Did you pay £10 for this SIM?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[dawidhanc]

Yes I pay for this. 

 

 

 

[XRaySpeX]

What's it say on the Top-up Leaflet?

[dawidhanc]

To wait for top up. But up to two days. 

 

[Peter_W]

Thanks for sharing that @dawidhanc.

I can see you mentioned that you first popped your SIM in 4 days ago. 

Did you immediately try a call or text when trying this, or was the first time you tried this the message @XRaySpeX recommended you try?

Peter

[dawidhanc]

First I try to call on my another number then I wait two days and then check status sending AL to 150

[Peter_W]

Thanks @dawidhanc, that should definitely be active by now in that case. 

So we can check on what's showing at our end, I'd recommend giving our customer care team a call. 
They'll be able to get your account details brought up and make sure we get you up and running with your credit 😊

Peter