Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3305 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7872 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16839 Views
  • 0 replies
  • 6 Helpful

Can't get pay as you go pack

I'm logged in into my EE account. I've successfully topped up my account. I have enough funds to get £10 pay as you go subscription pack but everytime I do it I get a payment error, screenshot below. I tried 3 different cards, all have enough funds. ...

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JayS69 by • Investigator
  • 1701 Views
  • 11 replies
  • 6 Helpful

order number

i got a sim on 10 Sept., and the 10 GPB aleady charged. When can Igot the top up value? The leaflet stated that my 10 GBP top up will be added to my account within two days.    [mod edit: please do not post personal information on the public board. T...

Resolved! Activte SIM

I bought a SIM and also topped up 20 pounds to my number, but I cannot activate mobile. What should I do? 

Lek2 by • Explorer
  • 799 Views
  • 3 replies
  • 0 Helpful

Resolved! eSIM

I have this question as well. I live in the US and purchased a SIM without a monthly contract 2 years ago. I still have that SIM but my new phone requires an eSIM. I need an eSIM that I will charge up and use for a month

Topop

Hello, I’ve just topped up online and I have been given the 16 digit pin. How can I activate it please.Thank you 

Walter14 by • Visitor
  • 517 Views
  • 1 replies
  • 2 Helpful

Topped up phone - Pack not auto renewed. Help

Topped up, pack not auto renewed.This has happened 4 times now.Showing I have credit and confirming I have credit with 150.Had to wait in a cue to access your app for 5 mins and your telephone support never works. Communication experts? This is ridic...

MrRe by • Visitor
  • 638 Views
  • 2 replies
  • 0 Helpful

SMARTPHONE DOES NOT CONNECT TO EE NETWORK

I bought a new smartphone on PAYG EE with a sim card with a £10 top-up. The package includes a top-up card. When I insert the sim card into the smartphone it does not show the network even if I insert a card from a different network. Can anyone tell ...

John556 by • Visitor
  • 543 Views
  • 1 replies
  • 0 Helpful

Resolved! Change to pay monthly sim only

 Hi all. I’m on PAYG and have seen an offer on a third party site for a pay monthly sim. Would EE let me swap to this offer or be able to offer me something in this price range or is this not something they’d do? Many thanks.

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