Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Account closure because of "lack of use".

Hello. My pay-as-you-go account has been recently (3 May 2024) closed and the credit lost because of "hibernation"/ "lack of use", even though the mobile was used to make a call on 18 April. It seems most unreasonable and I am unable to contact EE ei...

Resolved! recover a number please, , what i do??

Good evening, I really need help and I don't know if it's possible to solve my problem or how to get in touch with them, I forgot to make the top up payment on my mobile EE card, and I think I haven't used it for 1 month this number, and now I went t...

Resolved! Subscription pack not activating

I ordered a Sim card from EE to make use of the Subscription pack.I live on the Isle of Man and have a trip to the UK next week and then on to Germany. Our mobile service providers here are poor so I decided to go with EE. The pack is ideal and as ...

Resolved! How to cancel a auto top up

Hi all, Signed up to EE PAYG and picked a £10 pack. I set the auto top up for £10 for 3 days before the pack was due to renew thinking it would be taken from the balance BUT now find it just bills the card again and the auto top up amount is not used...

Resolved! Losing credit

Just received a text(accidentally deleted it)basically saying I will lose all my credit because I haven’t used phone

Resolved! Re: Recovering old number for a login code that is being sent to it

hello , i need recover my number again please, what can i do ? what the number i can call to resolve the problem ? the number is XXXXXXXXXX , its possible ? our is it disabled forever ? [Mod Edit: Removed mobile number]

Top up issues

I paid for a £15 pack today but nothing went through and my money has been taken by EE. I texted AL a minute ago and still no credit has been put on.

Can’t send a text even though I’ve topped up £15 no info of any pack allowance

Spent £15 on a new sim have no credit or info on pack allowance and can’t send a text?

Resolved! I bought a £30 pack and I can't use it because I already have one, how can I sto

Pre-paid £10 PAYG card not topped up

I recently received my £10 PAYG SIM. I swapped my old number from my previous network provider, but I'm still waiting for the £10 top-up to be added to my credit. The money has left my bank account. The leaflet in the post said it should take up to 2...