If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Previously, it was my understanding that, when one buys a PAYG subscription pack (e.g. 8 Gb for 10 GBP), these 10 pounds counted towards the balance and effectively gave one corresponding amount of data straight away. Now, it appears as though this a...
Hi! I’ve used the same EE PAYG SIM card every time I’ve been to the UK. But now I noticed that you have the 20GB for £10 summer deal if I get a new SIM card, so just went down to my local corner shop to purchase that. However, I don’t understand how ...
Hi all,Does anybody know what i can do here? I have tried to contact EE customer service but get cut off. They then send a text to request a callback, but then send a second message to say 'sorry something went wrong'.My PAYG sim card arrived in the ...
My elderly mother has a clam phone with an EE sim she has had for years. It's pay as you go & She tops up £10 every couple of months. She mainly uses it for texting. Why is she getting texts stating she will lose access? She is texting and topping up...
Have tried to add more data add-ons on both website and app for weeks and its just plain broken. This is an absolute pain in the A** and is a joke that it has not been fixed by now.
I topped up my account with 10 pounds. Under the Home tab, I selected "manage your plan." In the "Your allowances" field, I selected Get an add-on in Minutes but for the past 2 days I have been seeing in this tab "ERROR TO PURCHASE ADDRESSES.We are w...
Please i mistakenly ordered for a sim card instead of buying dataAnd i want the order cancelled, i have your customer care but i cant get through to speak with anyone staff This is my order number ********** @EE
