Pay as you go

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Credit topup for call abroad

I want to call abroad but can't topup

I have 15 pounds credit but can't buy subscription

hi i have top up 15 pounds, but always failed to buy subscription on EE website, and can't make call to 150, what should i do? i wanna buy a plan, if not, how can i refund the credits?

Re: Top up credit to convert to Data Pack

Basically I am on 30 days subscription plan but my minute & is finished b4 the due subscription date,but I have bought 10 top up how can I convert this my plan pls

Resolved! Re activate my ee number No reception so can’t call

How do I reactivate my ee number ! No reception

Recently bought a Sim card on PAYG . How do I set -up payments?

while dialing 150, it says no credit left and i am not able to top up

Hey,I recently switch on my phone after 2 months and my EE number is not able to receive any text or call, While dialing any number, it says i dont have enough credit for this call, I am not even able to dial 150, it says the same thing.I tried to to...

Re: Credit issue

I topped up my ee sim card by £10 it took the credit for a subscription pack I don't need or want a subscription pack I never asked for the pack so please would you kindly help me out here and take the pack off and refund me the £10 credit please thi...

Resolved! Can't access internet over mobile data

I have a pay as you go contract and a Moto g6 phone. Connecting to WiFi is fine but I have tried everything to use the internet over mobile data including buying a 2.0 GB data add on but nothing has worked. I cannot get mobile data to work at all.

Resolved! Changing from PAYG to contract

I have tried using the link previously posted to look into changing from PAYG to contract but the link does not work.I have also messaged SWITCH to 150 to get a discount code, as per the app stated to do, but this does not work either.How do I change...

Resolved! Question

I have 500 minutes and text also £5,70 credit but I try to make a call all i get you dont have enough credit to make this call not phoning landlines