Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

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I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Cancellation of an order

Please i mistakenly ordered for a sim card instead of buying dataAnd i want the order cancelled, i have your customer care but i cant get through to speak with anyone staff This is my order number ********** @EE

PAYG SIM - Can’t do anything

Hello, I purchased a PAYG Sim with a £15 subscription pack a month ago. I have put the sim into the phone knowing the original subscription pack will have expired, my number has ported over from Three but phone is saying No Sim, I can’t make calls or...

Resolved! my ee phone number

Hi EE, it's Esther here your lovely customer, My telephone number is *************, and I'm your customer or an ee customer. I received a text from ee today asking me to topup my account or else my number will be lost. I'm sorry ee but at the moment...

Resolved! I just ran out of data on my pack, how do I get my PAYG pack early?

Ran out data and PAYG pack doesn't reset till another 5 days how do i start pack early

Balance check

I've just joined EE on a £10 subscription pack.Balance says I have £1.50 credit. I don't see any calls that were outside my allowance AND when I transferred over to EE, I had to pay £20 in total, so that the 'phone could be unlocked ' or words to tha...

Resolved! Is the £10 everything Pack still the cheapest and best value for PAYG?

Is the £10 everything Pack still the cheapest and best value for PAYG?I've been on this pack for over 6 years, I never use all my data or minutes. Is there anything from EE that I could switch to that would be more cost effective. Otherwise, I might ...

Speak to someone to take out a contract

I am a new customer trying to take out a sim only plan, i am unable to call , is there a way to do an online chat with someone?

Issues buying a package

I am unable to buy a data pack. It keeps saying it’s a payment error even though it’s using credit I already have. Despite credit I also cannot call on 150

using a pay as you go sim card as and when you need it, not for just one month

Hi, I was wondering, could I purchase a pay as you go sim card but only use it as and when I need it? I am thinking, it would be useful to have a second phone for an emergency, if my usual phone should break.So, this would mean I would like to have s...

Topped up an old number

I have an ee account that I use when I’m in the uk. I picked up a new sim this time and logged on to my account and updated the number associated. I then topped up but I think the credit went to the old number as there’s no trace of it, other than wi...