Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! A problem with my account. Not reciving calls or texts

Hi,My Android phone as suddenly stopped taking calls and texts, when I look in settings at Network status it says Active and connected.When I log onto my account it says that there is "A problem with my account"I have been trying to find what the pro...

Voice mail

Can anyone tell me how to turn my voice mail on ? I’ve never actually turned it off and I’ve tried everything that has been recommended but only ever get try again later message

Resolved! Problems in EE application I can't see

Please,I need proper application to see my data,top up and do payments. Stable internet line please as well. Thanks alot.Hope you understand and able to help

Resolved! Can I use a PAYG ee SIM in a SIM free phone

I previously am using a cheap PAYG Alcatel on ee network am buying a Samsung a50s it's a SIM free phone can I use my previous PAYG SIM in it I love PAYG and do not want a contract as I don't use all the data I'm happy with what I've got I am not tech...

Add. Ons

Hi why can’t I get Add ons, is the site down

Unable to send text

I recently moved from pay monthly to pay as you go as I have recently moved abroad and wanted to keep my UK number. I had to have a new sim card sent out as there were issues around me converting old one to an eSIM. My family member activated it in t...

Resolved! Subscription has renewe

I have had the same bundle on an automatic payment for years, never had a problem. Suddenly EE hasn't taken the money this month, and my subscription is cancelled. I can start a new one but will loose all my boosts. Is there a way to just carry on my...

Resolved! Want to get refund

I paid £15 top up. But i changed my sim card. So i don’t need to use top up in my sim card. I’d like to get refund £15 in my sim card.

Resolved! Re: My plan has suspened

Hello, my line has been suspended I don’t understand why

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