Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Top up issues (buying a pack)

Hi, does anyone know how I can purchase a pack with a top up I have already put in my phone through text? Customer service is shut which is stupid as topping up doesn't require speaking to anyone nor should buying a pack and the app is a joke its jus...

Resolved! Sim Apparently Hibernated

Hello, my SIM card is apparently hibernated. I'm still within the 3-month period after 6 months of non-usage. I topped up £5, but I still can't make or receive calls or texts. What do I need to do?Thank you so much

Extending Sim Card Usage

Hello,I purchased a SIM card at the airport on February 1st, and I was informed that it is valid until March 3rd. I would like to extend its validity for an additional month, but I am looking for a more cost-effective solution. So, here is my questio...

Two topup subscriptions

Hello!Two subscriptions have been assigned to my bank somehow (both are called EE Topup Vesta). They cost 9 and 10 GBP, but my plan should cost 10 GBp. As a result, I have an increasing excess on my EE account due to duplicating topups.I would like t...

Top up amount shrinks

Topped up my SIM card on Monday with £30. Now I got a notification via sms saying my current EE amount is only £29.20 and I’ve to top up again to renew my package tomorrow?why did I lose £0,80?? This is annoying since there’s not such a small amount ...

Top up not recived

Hi I recently topped up my partners payg phone by £20 the money was taken out of my bank but her phone didn’t top up. How can I get my money back please?

Switching network provider issues

I have recently switched network providers from EE to Giffgaff.My EE handset was locked to EE therefore I had to supply EE with the IMEI number. I did this several times and each time the handset rejected the password key I was supplied to unlock the...

Resolved! Data Rollover con!

The data rollover is a big con, so please don't get sucked into it like I have been. It clearly says, "with Data Rollover, any unused data now rolls over into the next one you buy, so you get a second chance to use it". (copied and pasted from the EE...

terms and conditions

Just received a Text message, saying I am not using my phone enough and for more information to visit. http://discover.ee.co.uk/moreinfo/Z3q3k8this link is not valid, so where exactly can I find the T&C?I tried visiting the other po...

Unable to use the phone number due to payment overdue

I have a PAYG sim and i have been travelling to China for a long stay since May 2023, I rarely use the number to call or use data but mainly receiving sms. I just found out the number is not working anymore although still shows signal, calling using ...