Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Apauling rip off

Ee let me buy a voucher that contains unlimited text for 20 a month today my phone was cut off for no reason I’ve lost my number I have had for years they tell me it’s in terms I stated a new job that includes getting calls and text they cut me off ...

Re: Check call history

how do i see my call usage and the number dialled

كيف يمكنني تعبئة بطاقة الرصيد الى خط EE

Resolved! PAYG reactivate

I haven’t used use my sim since Oct 2023. I try to reactive the sim when I need to receive text message from HMRC. I topped up my sim but I can’t use the credit to buy any plan. How can I reactivate? Cheers

Resolved! £1 talk pack activation

GreetingsI have been trying to activate the £1 Talk pack to 150, and it does not seem to work.I am not sure if this is relevant. I have been a customer since 2015. The £1 Talk pack is based on the EE plan price guide pdf file that I downloaded from t...

Resolved! Phone won’t ring out or message

I’ve just returned from abroad from being away a few months , I’ve just put my SIM card in and topped up £10 and my phones not working. When I send a text too EE it says message failed and it won’t ring the number

Resolved! Register new phone number

intermittent 150 problems

Does anyone know what's happening to EE 150? its patchy at best! Sometimes you can get through, other times it doesn't even connect, or you just get cut off prior to the call being answered? Have tried all the EE fixes, no change, checked coverage, ...

Resolved! How do i enter a new payment card

Old payment card has expired and I want to add a new one

Re: Not receiving all calls

That dont work now, tells you that you dont have enough credit even when its been topped up...