Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Data Rollover con!

The data rollover is a big con, so please don't get sucked into it like I have been. It clearly says, "with Data Rollover, any unused data now rolls over into the next one you buy, so you get a second chance to use it". (copied and pasted from the EE...

terms and conditions

Just received a Text message, saying I am not using my phone enough and for more information to visit. http://discover.ee.co.uk/moreinfo/Z3q3k8this link is not valid, so where exactly can I find the T&C?I tried visiting the other po...

Unable to use the phone number due to payment overdue

I have a PAYG sim and i have been travelling to China for a long stay since May 2023, I rarely use the number to call or use data but mainly receiving sms. I just found out the number is not working anymore although still shows signal, calling using ...

Wrong number

Hello - I got the wrong number and topped up the wrong phone. Can I cancel this order?

Pay as you go subscription packs

Hi there - I want to get a new Subscription Pack - according to the EE website you have both £5 and £10 subscription packs available, but when I try to purchase a £5 pack or a £10 pack by sending a message to 150 I get a reply saying "Sorry I didn't...

I am considering moving the 3

I am considering moving the 3 as I spoke to a man and he said since I had not been paid as my employer is dumb, he would give me a months grace but all he did is give 50GB of data until midnight tonight the muppet. I expect more and someone is with 3...

Resolved! Losing number

I have received a text saying "it is quite a while since you made a call,sent text and it's important you use your phone as you may lose your number" I am on Pay as you Go and just top up when I need to. I last used my mobile phone at Christmas and...

I have credit. Add-on gives error message

Want to purchase an add-on (Munites). On to the "pay" page, I get the options to pay by credit card or Top-up. Irrespective of which one I select (I have credit on the account through top-up), I get an error message.

Resolved! My number disappeared from my account when changing to PAY as you Go

Hi there, I called EE a bit longer than a month ago and transferred my number from Pay Monthly to Pay as you go. After the date given for the transfer, my number disappeared from the EE management app. There is another number there which is not mine,...

Resolved! Re: Packs

I am having exactly the same issue. My PAYG SIM is in an iphone and that's not helping.I tried to apply the £10 subscription pack via topup. The £10 payment from my card was taken and added to my PAYG account, however the £10 subscription pack purcha...