Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Upgrade

Hey there, So, I upgraded my subscription from 8 GB to 25 GB, and I paid for it with my Visa. But here's the thing, my remaining data is still the same, and it shows that I still have the old 8 GB pack on my profile. Can you help me out with this?

Resolved! SIM card activation

Hi, my boyfriend and I have come over to the UK from Australia but are having trouble activating our EE SIM card. We need to top up the money for the SIM card in order for it to activate, but nothing will work. Does anyone have any advice? Thank you!...

Re: EE to reintroduce EU roaming charges

HI, I'm trying to top up my phone abroad and i cant receive any calls or message so i cant verify the phone number ect

Calls not working

Hello I cannot receive any phone calls or call anybody. I have topped up my EE and have £14 in credit. Since I've topped up I have this problem

Resolved! Maciej

Hi, since yesterday I have a payment problem, I can't pay my bill via the EE application

Re: Request for Age Restriction removal on www.leaforganics.co.uk

I want to remove the age restriction on my internet

Talking to someone at EE

EE's help number is down. Tweeted - no response. Sent tweet DM yesterday about 3pm - reply said "Guide" would get back to me as soon as they could. Nothing yet!! 150 just takes me round in circles to sales people who I do not want to have anythi...

Switching from Monthly to PAYG

Had been on monthly SIM only but month ago I decided I wanted to go to PAYG. Waiting period was up on Tuesday, so I topped up PAYG £10 and then called to set up a £10 sub pack. Was persuaded to take another monthly one. Changed my mind over night ...

Resolved! Switching payg packs

I have a payg £15/25gb pack that renews later this month. I have more than enough data, so I’m wondering if I can switch to a £10/8gb pack and will it still rollover my existing unused data? Or do I lose my unused data if I switch to a differently pr...

Re: email address for EE

Can I contact email ?