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The payment was not successful but transaction done twice.

C_LHI
Investigator
Investigator

‎08-09-2024 09:55 PM

I made a top up by EE Apps but told the payment was not successful. Please try again.

I tried twice to go my top up.

My card centre alert me EE.CO.UK made twice online transaction using my card,

I went to EE shop trying to solve the question why online transaction done twice. The reply was don't worry and you can try to ring 150 tomorrow and free to make your enquiry.

I am the first time live in UK

0 Helpful
8 REPLIES 8
XRaySpeX
EE Community Star
EE Community Star

‎09-09-2024 12:15 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Rach_H
EE Community Support Team

‎09-09-2024 01:26 PM

Hi @C_LHI,

Welcome to the Community!

We don't want you to be left worrying about any payments made to us, so I'd love to take a look into this. Can I just check if the payments are showing as having left your bank account, or if these are pending?

Rach

0 Helpful
C_LHI
Investigator
Investigator
In response to Rach_H

‎09-09-2024 01:50 PM

I made my twice transaction on 8/9/2024 at Hong Kong Time 03:51 & 03:59 respectively.

Please find as per attached for your reference and look into the matters.

Thanks for taking your time.

C_LHI_0-1725886197951.pngC_LHI_1-1725886251675.png

 

LHI

0 Helpful
C_LHI
Investigator
Investigator
In response to Rach_H

‎09-09-2024 03:34 PM

Hi Rach,

Thank you for looking into this matter, I am looking forward the solution soon.

Thanks for taking your time

Regard

LHI

 

0 Helpful
Rach_H
EE Community Support Team
In response to C_LHI

‎09-09-2024 03:36 PM

Thanks for getting back to me @C_LHI.

If the payment is showing as having left your bank account then you would need to speak with our team to get this located, so I'd recommend giving them a call, and they will be happy to help.

rach

0 Helpful
C_LHI
Investigator
Investigator
In response to Rach_H

‎09-09-2024 03:55 PM

Hi Rach,

I tried to call on  last Sunday but I could find the right way to go.

All should be AI or not human respond. Furthermore, it is difficult for me to speak and listening as well.

Regards

LHI

 

 

0 Helpful
Rach_H
EE Community Support Team
In response to C_LHI

‎09-09-2024 04:08 PM

I appreciate that this isn't ideal @C_LHI, however, we do not have account access here on the Community, so we wouldn't be able to look further into this for you.

Are you able to visit your local store instead, so they can contact the team on your behalf?

Rach

0 Helpful
C_LHI
Investigator
Investigator
In response to Rach_H

‎09-09-2024 04:18 PM

Hi Rach,

I had visited local store last Sunday.

Previous enquiry had revealed.

I went to EE shop trying to solve the question why online transaction done twice. The reply was don't worry and you can try to ring 150 tomorrow and free to make your enquiry.

Regards

LHI

0 Helpful