Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Help how do i put a voucher on my phone so i get more data

Ee payg 4g

Hello

Unable to make calls

Have topped up my phone but are unable to make calls

Delay my top up

My choosen card is under the balance now can I delay the payment to be every 22th each month instead of 16th of each month?

EE calls fail

Have been unable to make calls or receive calls on my EE network - keeps cutting off - just an iPhone 7 and pay as you go. Why?

SIM card trouble

My SIM card is in I see the bars and I added credits to my account. I am still unable to make or receive calls and on my account it’s telling me I have 0 data available and no calls or texts available. What do I do? I’ve tried adding my sim to an acc...

Data Add On

I cant seem to purchase an add on and get a message saying 'sorry, we were unable to complete your request right now. Please try again later'. Can anyone suggest how I can purchase?

Re: How to unlock barred number

Hello I’m in the situation, can you help me ?

My pack hasn’t renewed and not able to add a new credit card

also, the old credit card is still valid and has been working just fine until now. All I get is an error message saying ”Sorry, we were unable to complete your request right now. Please try again later”. Any ideas?

Data add on facility appears to have been disabled

I have a phone on contract and have no problems with that. I also have an EE sim that my son uses and that is Pay as You Go. I have topped money up but the facility to buy a DATA ADD ON appears to have been disabled. He sometines needs extra data a w...