Top Up Sim card using a Voucher from outside UK

mdiba · ‎13-10-2024

Hi everyone

I want to Top Up my sim card. I have a 16 digit voucher code. I know that if I was in UK I could text 150 with VO then a space and then the 16-digit voucher number.

But I am not in UK now and calling 150 will not work.

What should I do to top-up using my voucher.

Thanks

XRaySpeX · ‎13-10-2024

Where are you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

mdiba · ‎15-10-2024

Currently in UAE and will be soon in Central Asia

XRaySpeX · ‎15-10-2024

As you can't text 150 outside EU you can't use your voucher outside EU.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎15-10-2024

Hi @mdiba

You can call Customer Service from a different line and the team will be able to register the Top up voucher to your line.
Alternatively, you can wait until you get back to UK to use your voucher and in the mean time top up another way.

For all the ways to top up, including while abroad, visit Top Up my EE phone

Ali