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MOBILE DATA NOT WORKING!!!

Lydia02
Visitor

‎29-03-2025 12:41 PM

Hi, i recently just purchased a £10 pack to renew but its not working. I got a confirmation mail and text but its not working. Can I know what is going on, because this isn't nice. I purchased out of a matter of urgency and now I can't do what I want to do without trying to connect to some random wifi, pretty much uncomfortable. 

I would really appreciate a swift response on this.

Thanks

0 Helpful
1 REPLY 1
Peter_W
EE Community Support Team

‎29-03-2025 03:44 PM

Hi @Lydia02.

Thanks for reaching out to us here on the Community, and let's see if we can help get this working for you.

If you text AL to 150, does this confirm you have a pack active with a data allowance?
Also what model of phone are you using, and what is happening when you try to get online?

Peter