Cancelled subscription yet was charged

[Nafisa2526]

 as you can see from the top message that I cancelled the pack, yet I was automatically charged the next day. please look into the matter.

[Peter_W · Accepted solution]

Hi there @Nafisa2526.

Welcome to the EE Community 😊

From what I can see on the text you received, the pack for March had already been triggered at the point that you sent the stop message.

This is why it shows that renewal will stop from the 27th of April, so you shouldn't see any more renewals moving forwards.

Peter

[Schockwave]

Hello @Nafisa2526 ,

Welcome to the community,

Unfortunately we have no account access here in the community, nor do we know who you are, so you would have to speak to customer service about this.

Can you text balance to 150 or AL to 150, you should then see what you have.