Cant make calls or swnd message

[Chazjed]

Unable to top via 150 or send text . Just saying not enough credit to me make calls. I have topped up using my app and have credit 

[Peter_W]

Hey there @Chazjed.

Thanks for reaching out to us here on the Community 😊

If you send us a text with AL to 150, can you please confirm what message comes back?

If it confirms you have an active balance, it's worth trying a text with NOW to 150 which should allow a pack to kick in.

Peter