If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...
I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.
We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...
Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Txing 150. Says message not delivered
I got a message saying my card payment was unsuccessful, so I went to the 'manage payment' page to check my card info. However, I got a payment error message: "Sorry, we were unable to complete your request right now. Please try again later". What ca...
How can I use current credit to pay the subscription pack? The option for payment just show the card option!
I keep getting text messages informing me that I need an add-on pack if I want to use data on my phone.I don't want to use data on my phone so I texted STOP to 1234.I received a text saying this number was no longer in operation and to use 2040.I tex...
how to use current credit to pay the subscription pack?
My card was charged £10 when I had already done a top up and I'd like that to be refunded to my card
I wanted to top up my son’s phone by £15 but I accidentally clicked on my number which is an unlimited subscription requiring no top up. The payment went through but no email about the top up as my phone cannot be topped up. Am I going to be refunded...
I’m trying to buy and roll over my data using the credits on my sim but I’m not allowed and it’s insisting I use my card details. What can I do ?
Hope someone can help. I lost my other (memorable) EE Pay As You Go SIM then found it but it hasn't been used for about 6-7 months and has been deactivated.I've been trying to get help with this from EE without success. I've been unable to call them,...
I have a PAYG weekly contract that I have had for some years now I have a data allowance built up with boosts that is 2.3gb per week recently three weeks ag this changed and my dashboard now show only 1.4 gb I have waited until it has renewed to see ...
