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Pay as you go

Samwise12
Contributor
Contributor

‎03-04-2025 10:30 AM

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 i ordered a £10 top up and the money was taken from my account but received this message and no top up , how can I get my top up or money back ? 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎03-04-2025 12:26 PM

Hi @Samwise12 

Thanks for coming to the community 🙂

Is the payment showing as pending with your bank? Are you trying to top up an existing pay as you go account or ordering a new pay as you go SIM? 

Leanne.