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Upgrade offers

Bornie
Investigator
Investigator

‎10-05-2025 09:51 PM

Today I spent 60 minutes on chat exploring an upgrade. I was quoted one deal and by the time I'd got through all the questions and answers the guide the told me that deal was no longer available and that very same deal was now an additional £10.

It just seems so unfair that a deal can change that quickly

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎11-05-2025 07:07 AM

Hi @Bornie 

Unless the deal didn't exist then yes that seems odd. There is no customer account access on these forums. It might be worth calling EE on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Bornie
Investigator
Investigator
In response to Northerner

‎11-05-2025 09:28 AM

From what I can work out they discounted the phone which offset a better plan. 

What's really sneaky is they claimed transparency by showing me the 'best' deal available now but didn't actually point out it was different. 

I'll ring up and see what they can do, thanks for replying

0 Helpful