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Netflix 'upgrade'???

LynnG
Contributor
Contributor

‎09-05-2025 08:11 PM

I've got Netflix as an added extra. I paid extra to upgrade from basic to standard (no ads) Now seemingly 'standard'is the de facto base extra with EE . With ads!! So, now I have Netflix Standard (with ads) which is the bogstandard add on for EE . Does that mean I now don't need to pay the £4 extra amount monthly, which i had been paying, and if so why haven't I been told? 

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1 REPLY 1
Christopher_G
EE Community Support Team

‎10-05-2025 08:48 AM

Hi @LynnG 

Welcome to the community.

If you speak with our Customer Support team, they'll be able to look over your account and run through the options with you and make sure you're not paying for something you shouldn't be.

Chris

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