01-04-2025 04:18 PM
Hi,
i simply can't view any packs. when i view packs webpage either from website or app it shows me error with _
We're working on fixing this page. In the meantime, find help at ee.co.uk/help
01-04-2025 06:25 PM
Hi @Abir007
Thanks for coming to our community.
Are you logged into your EE account when this is happening?
Lesley
01-04-2025 06:34 PM
yes i am logged in and both website and app giving me same error.
01-04-2025 06:42 PM
Thanks for confirming that @Abir007
Are you currently a pay as you go customer and looking to change your pack? Or is this to take out a new SIM?
Lesley
01-04-2025 08:49 PM
i am paying 20Pound monthly for 50Gb internet and local unlimited text & call, i am looking for alternate packs.
02-04-2025 12:59 AM
Text ALL PACKS to 150 to see available packs.
03-04-2025 04:43 PM
i tried to activate 10 Pound pack and it tells me to simply top up 10 pound to activate pack and i topped up 10 pound and nothing happens.
03-04-2025 06:40 PM - edited 03-04-2025 06:42 PM
@Abir007
Are you able to text PACK10 to 150?
If it says it's already active, and you have credit showing, try texting NOW to 150.
For other options, visit Text services for pay as you go mobile
Ali