can't view monthly packs

Abir007 · ‎01-04-2025

Hi,

i simply can't view any packs. when i view packs webpage either from website or app it shows me error with _

Packs Error

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

Lesley_W · ‎01-04-2025

Hi @Abir007

Thanks for coming to our community.

Are you logged into your EE account when this is happening?

Lesley

Abir007 · ‎01-04-2025

yes i am logged in and both website and app giving me same error.

Lesley_W · ‎01-04-2025

Thanks for confirming that @Abir007

Are you currently a pay as you go customer and looking to change your pack? Or is this to take out a new SIM?

Lesley

Abir007 · ‎01-04-2025

i am paying 20Pound monthly for 50Gb internet and local unlimited text & call, i am looking for alternate packs.

XRaySpeX · ‎02-04-2025

Text ALL PACKS to 150 to see available packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Abir007 · ‎03-04-2025

i tried to activate 10 Pound pack and it tells me to simply top up 10 pound to activate pack and i topped up 10 pound and nothing happens.

Ali_A · ‎03-04-2025

@Abir007

Are you able to text PACK10 to 150?

If it says it's already active, and you have credit showing, try texting NOW to 150.

For other options, visit Text services for pay as you go mobile

Ali