cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

can't view monthly packs

Abir007
Investigator
Investigator

Hi,

 

i simply can't view any packs. when i view packs webpage  either from website or app it shows me error with _

Packs Error

We're working on fixing this page. In the meantime, find help at ee.co.uk/help

7 REPLIES 7
Lesley_W
EE Community Support Team

Hi @Abir007 

Thanks for coming to our community.

Are you logged into your EE account when this is happening?

Lesley

Abir007
Investigator
Investigator

yes  i am logged in and both website and app giving me same error.

Lesley_W
EE Community Support Team

Thanks for confirming that @Abir007 

Are you currently a pay as you go customer and looking to change your pack? Or is this to take out a new SIM?

Lesley

Abir007
Investigator
Investigator

i am paying 20Pound monthly for 50Gb internet and local unlimited text & call, i am looking for alternate packs.

XRaySpeX
EE Community Star
EE Community Star

Text ALL PACKS to 150 to see available packs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Abir007
Investigator
Investigator

i tried to activate  10 Pound pack and it tells me to simply top up 10 pound to activate pack and i topped up 10 pound and nothing happens.

Ali_A
EE Community Support Team

@Abir007 

Are you able to text PACK10 to 150? 

If it says it's already active, and you have credit showing, try texting NOW to 150. 

For other options, visit Text services for pay as you go mobile

Ali