Pausing Top ups

[paulaFrankie]

I need to pause my EE top up 

[Ali_A · Accepted solution]

Are you looking to pause your automatic top up or Pack? @paulaFrankie 

You can change or cancel recurring top-ups in the EE app, your online account or: Call 150. You can also text STOP REC to 150. 
Have a look at Top up your pay as you go mobile | EE for more information. 

You'll also need to stop your automatic pack purchase if you have it set up. Just text STOP PACK to 150
For help with this, or want to restart the service, have a look at Text services for pay as you go mobile

If you don't have automatic top-up/packs in place and you're just looking to pause your SIM card usage- you can simply stop using it. 
Any current pack allowance will run out at end of the period as usual. Any credit on the account will remain in place too. 
Just be aware you need to make chargeable usage every 175 days to avoid your PayG SIM being cancelled. 
You can find out more about Pay as you go hibernation here. 

Hope this helps! 

Ali 

[XRaySpeX]

@paulaFrankie : Text STOP PACK to 150 to stop your pack renewing & stop any Direct Card Payment.

@Ali_A : STOP REC is obsolete.

[Ali_A]

@XRaySpeX 

Thanks for letting me know. I'll get that fed back for the webpage to be checked. 

Ali 

[paulaFrankie]

will you please pause my EE box

[Rach_H]

Hi @paulaFrankie,

Could you let me know a little more information about what it is you're trying to do?

Rach