I was charged 2 times for a recharge at EE

leocarnn · ‎05-04-2025

I was charged 2 times for a recharge at EE 2x (£ 15). I can't get the money back and I can't even recharge £15 that were exceeded

Northerner · ‎05-04-2025

Hi @leocarnn

You'll need to speak to EE CS on 150 about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎05-04-2025

Hi @leocarnn

You'll need to speak to EE CS on 150 about this issue.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.