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Cancel order

Ikennan
Visitor

‎04-04-2025 07:52 AM - last edited on ‎04-04-2025 08:09 AM by EE Community Moderator

Please assist me cancel my order madebin error with and initiate refund. I intended to top-up new line  which i have now completed.

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎04-04-2025 08:23 AM

Hi @Ikennan 

You'll need to speak to EE CS on 150 about this request.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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XRaySpeX
EE Community Star
EE Community Star

‎04-04-2025 04:10 PM

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery of your PAYG SIM to cancel your order FoC. Beyond that PAYG credit is not generally refundable nor transferable.

If you ordered in-store you have no such "change-of-mind" right of return.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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