My network won't work

[andriani25]

Hi, i am away in Cyprus and haven't used my sim card in awhile, it is topped up however i cannot call( not even 150) or text and i am not receiving any SMS either. How can i fix this, i cannot call them as it won't let me. Thanks 

[Chris_B]

@andriani25  Sounds like your sim has gone in to hibernation for lack of use.  If it has there’s nothing that can be done while you’re outside the UK to get this working again.   

You might want to read THIS 

[andriani25]

Thanks a lot!!

[XRaySpeX]

Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.