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08-09-2024 11:02 PM
I am
just switching my children over from another network. I have one account active with a subscription,no matter what I do I can’t get the online app to accept puk code to keep original number.
now I’ve added a second sim only, all showing and have number, tried to add a subscription and ended up adding credit by mistake, every time I try to add a subscription to this sim it just tells me I already have one,
so guess it’s going off first account
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08-09-2024 11:43 PM
@Lalafairyfoo0 : It's a PAC from your old network you need to port a no., not a PUK.
How are you trying to add a subscription to the 2nd SIM? What does texting AL to 150 from it fully report verbatim (it is free)?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
