Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Holiday to Australia PAYG

Hi, I have an Everything pack on Payg and aware I won’t be able to use my pack allowance in Aus. I’ve seen on here that I can purchase a data add on when I get there, but can someone advise if I do this on my phone or is it a data package I purchase ...

Recent usage

HiI am a pay as you go customer. How do i check my recent usage and payment history? I cannot see anything in the app or the website.TIA.

Sim card in cameras

I have 2 cameras for keeping an eye on livestock. The first one I fitted I have a £10 monthly subscription. My second one just recently fitted I just put £10 on my card so I could use it. When I try to ceeck my balance on my account I can onlky see t...

PAYG sim

Hi, Ordered a PAYG sim, just received it and need to add credit. I put the sim in my spare phone to activate, instructions require me to create an account but I don't have any credit so surprise surprise I can't create an account. Tried looking on li...

Resolved! Bundle

How do I change my balance of £30 to a £30 bundle deal

I've topped up my £15 for renewin my package but it didn't renew and now I don't

Resolved! How to do the top up

SIM for lift emergency line

Our block is changing the lift emergency line to a GSM system which needs a SIM card. Our suppliers are saying we need one on a contract for £10 a month, whereas PAYG seems a no-brainer to me. I'd be surprised if it made more than half a dozen call...

data allowance from pack been used despite unlimited data add on

the data allowance from my pack is been used but i have an unlimited data add on so the pack allowance should not be getting used, i called customer services and they reset my data allowance but it is now getting used AGAIN! if this does not get sort...

Unable to register sim card

Just got my new EE Pay as you Go sim card. Created a new account, went to register the sim and in a loop trying to register the sim. Constantly being told unable to register the sim card. Any ideas?