Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

New sim

Hi I've just got a new pay as you go sim, paid £10 I've got 12gb data but no texts or mins. Supposed to have 500 mins and unlimited texts. How do I activate my mins and texts?

payment error

Hi, I still have credits in my account and would like to purchase an add-on but unfortunately payment pages has been showing error all the time.....

Resolved! Data subscription

This is my first time on a pay as you go sim and i am having issues subscribing for more data as the current one has been exhausted…need help

Purchased £10 pack but i have no minuets or texts available

I just purchased the £10 pack, I have the 12gb data showing but it says 0 mins and 0 texts available.how do I contact EE so they can fix this?

Using a portable Wi-Fi hotspot - Does EE's roaming allowance include data - Emka

Hi All, I am Emmanuel Katto form Uganda. I'm planning a trip to Europe and I'm considering purchasing a portable Wi-Fi hotspot to stay connected while I'm away. I have an EE pay-as-you-go plan with a monthly allowance of 5GB of data. My question is: ...

Pay as you go connection problems

I’m in New Zealand for up to 12 months and before I left the UK I changed my contract to pay as you go so I can keep my number. I put £10 on shortly after I arrived in NZ but now I can’t send texts or make any phone calls including to 150. Any sugges...

Where has my voicemail gone ?

Ive missed important messages because people weren't leaving voicemail but i now know its because its disappeared, ive done vm on numerous times ive restarted the phone and it just keeps saying it cant be done at this time , ive always had it im on ...

Re: What is pay as you go and flex hibernation, and how do I stop it?

I received the "you haven't made a chargeable call/text or used data for six months" hibernation/disconnection text today. I'm in New Zealand and keep this PAYG number for when we travel to the UK so family and friends can contact me easily. I've sen...

Resolved! PAYG 1 month sim start dates

I want to buy a 1 month PAYG sim to run from 22July for a month.Can I buy it now and activate it on the 22nd?

Refund

I forgot to cancel my monthly subscription for my pay as you go sim. I was charged 27£ and I would like a refund as I’m currently not using the sim.