Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 3304 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 7864 Views
  • 9 replies
  • 11 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 16836 Views
  • 0 replies
  • 6 Helpful

Keeping mobile number

Hello. My old phone has died. Going to get a new pay as you go phone. How do I keep my existing number without the old SM card ?

Neilb1972 by • Investigator
  • 1021 Views
  • 5 replies
  • 1 Helpful

Facing Issue

I recharged my sim but was unable to activate the package. Also I'm unable to make call

Unable to buy pack

I tried everything . I just want to by a pack using my topup . I've tried the website but nothing works   Mod - Post edited to add title

Can't switch subscription pack

I'm trying to switch my subscription pack, but I (like many others) have encountered the issue where the browser is not displaying the payment authentication section.I've tried 3 different browsers (Edge, Chrome, and Firefox) and 3 different devices ...

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Data not working

HelloI have had a new SIM card and when I got it I purchased a subscription pack. I have tried accessing data, making a call and sending a text and it hasn't activate yet I had also call twice to 150 costumer service but still it’s not working any so...

Resolved! receipt

Hello. Is there a way for me to have the receipt of my payment? I need to present it to my accountant. I cannot find it anywhere.

GINNY7 by • Visitor
  • 704 Views
  • 1 replies
  • 0 Helpful

Cannot add new card

My card expired and when I try to add a new card to my PAYG account online to renew my pack I get as far as adding the new card details and the screen which displays all the details of the new card with a 'confirm' button ... when I click 'confirm' i...

miro2021 by • Investigator
  • 1379 Views
  • 9 replies
  • 2 Helpful

Resolved! Wrong

I've topped up £20 to my EE for 50GB pack, but I only received 5GB for 30days and £20 are gone

Yusen by • Explorer
  • 667 Views
  • 2 replies
  • 0 Helpful