Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Forum Posts

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 197 Views
  • 2 replies
  • 6 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by Former EE Employee
  • 22812 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by EE Community Support Team
  • 12788 Views
  • 0 replies
  • 6 Helpful

How can I update expiry date of my payment card

I can see this topic was raised in 2021 but not resolved and we are now in 2024.Not able to edit existing cards at all and if I put my existing card in as a new card but with its new expiry date and 3 figure code it is not accepted

Ian212 by Investigator
  • 500 Views
  • 6 replies
  • 3 Helpful

Resolved! Roaming in the EU does not work with pay as you go packs.

Hi.I have a pay as you go sim with a £15 pack that automatically renew every month. I am confused how to turn on roaming. The help page about roaming in the EU says when I arrive to an EU country I SHOULD receive a text message and I SHOULD reply to ...

Kekipen by Explorer
  • 2195 Views
  • 4 replies
  • 0 Helpful

pay as you go sim in my contract phone!

Hiya, I’ve just upgraded to a contract phone and I previously had a pay as you go sim in my second hand phone bought elsewhere. How do I cancel my pay as you go £10 a month set up to make sure i’m only paying my monthly contract payments now? Or does...

j0yball by Contributor
  • 726 Views
  • 3 replies
  • 2 Helpful

Sim only

Hi all. I'm brand new to EE & using just the sim card i picked up in a shop! So far, I'm horrified & disgusted as this is my very 1st experience/ impression of EE & it's all been terrible so far. Tried ringing them yesterday & got through to customer...

Re: Top up not showing on account

Did u solve this as I've got a similar problem..topped up with £40 but only £20 credit showing on my account..the £40 has come out of my bank account

Cez-star by Investigator
  • 379 Views
  • 7 replies
  • 1 Helpful

Resolved! PAYGO no data

I have a PAYGO account, originally Orange.  I have £11 credit, no packs or add-ons that I am aware of, and 0B of data.  I can make calls and send texts, but have no access to mobile data.  How do I obtain true PAYGO data, ie no time limit on the data...

rew45 by Investigator
  • 371 Views
  • 4 replies
  • 0 Helpful