Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! i want bundle minties n texts

Resolved! Lost phone, need a replacement is with the same number

How do I order a SIM card with the same number, asap? The sim is PAYG Thanks

Hibernation

How do I know if my number is hibernated?

Roaming

Hi I have landed in Cyprus on a pay as you go sim, it’s currently not letting me pick if I want the 7days for £10 or the 2.5 a day option ? And it’s not giving me any data etc

Double data promotion not being applied and more problems

My sim recently had an internal problem and I've had managers scratching their heads (my account was active but EE back end said it was not). Got that sorted and I topped up £10 and bought the £10 Pack with double data 20gb instead of 8gb as advertis...

How long does take to change over from pay as you go to contact

Visiting UK and want to use my EE sim

I bought a EE sim last year while I was in the UK on holiday - it expires on 19 July 2024 (the date that shows on the sim wrapping). I am flying back to the UK this week and ‘topped’ up my EE (my login was still valid and I was easily able to top up...

Resolved! Just topped up but my phone does not have any credit

Hi all,I want to give my number and an old phone to my dad. I had a pay as you go EE sim and looking at its account, it had £5.30 credit.I tried setting up my phone with the sim. I couldn't send any calls, as it said it had no credit. I topped up £5 ...

Error prepaid pack error

Hello! I have a problem! I cannot convert top-up into subscription pack, nor will buying a subscription pack directly by card go through. Every time I get a "Prepaid Packs Error" page. My phone will not allow me to make any calls or send any texts, i...

Has anyone else had an issue with 3d secure and paying for a PAYG sim?

Whenever I try to pay, it says authentication is required but then displays the 3D secure page as being blocked. I thought it might've been a chrome issue and tried again with safari, but the 3d secure page never popped up. The fast/aonymous payment ...