If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...
Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...
Hi, I cancelled my top up subscription and the usual top up amount has been taken today. How do I get a refund? I've called 150 and there are no options for this enquiry and I can't get through to a real person
Hi I moved from monthly sim only contract to pay as you go and top up with £20 but my card still not making calls only receiving sms
Hi, unable to top-up pin voucher, getting error while "Sorry we were unable to process your request, please call your dedicated customer service team."
So, moved from UK to EU 18 months ago and changed my number to PAYG, set up roaming and since abroad have topped it up for occasional listens to answer machine messages (so can clear them and remove notifications)Tried to do this today but can't make...
I have been trying to start a new pack because I'll be running out of data soon. But for some reason when I text to 150, 'NOW', I don't get any response.What could I do?
I want to round up my credit from £ 9 60p to even amount on pay as you go eg £15 can that be done
Hi,I am trying to set up a subscription pack for texts at £10 month for my mobile, rather than paying-as-I-go. However, trying to do this through the website leads to the screenshots below - I am asked to choose a subscription pack, and none are lis...
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I have a query regarding the boosts. Am I right in saying after the 3rd month you get a boost of data, is this data added to each renewed pack, so in month 4 and 5 I will get a boost to the pack data allowance . Then month 6 earns another boost so t...
I bought a £15 EE voucher at Boots and recharged it according to the instructions provided. I received a reply from 150 saying the recharge was successful. However, the EE app shows 0B data left, and I am unable to use 4G. Yet, my recharge history sh...
