Unable to buy pack

Theflowhma9 · ‎03-09-2024

I tried everything . I just want to by a pack using my topup . I've tried the website but nothing works

Mod - Post edited to add title

Katie_B · ‎04-09-2024

Hello @Theflowhma9.

Welcome to the EE Community.

Do you see an error when trying to access the EE app?

Katie

XRaySpeX · ‎04-09-2024

@Theflowhma9 : Text ALL PACKS to 150 & select one.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Theflowhma9 · ‎04-09-2024

I'm trying to install the app after deleting it due to an error while updating it. Last month, I was out of the country. The error message says: 'Can't install EE.'

Katie_B · ‎05-09-2024

Thanks for getting back to us @Theflowhma9.

Are you connected to WiFi whilst trying to download the EE app?

Do you have enough storage for the app on your phone?

Katie

Theflowhma9 · ‎05-09-2024

Hi Katie,

Yes i have enough storage .

Michael_D · ‎06-09-2024

Hi @Theflowhma9.

Which model of phone are you using? Is it on the latest software version?

Michael