Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Ee roaming

Ive topped up & cant use my pay as you go sim still

PAYG - Checking charges

Can anyone tell me if there is a way to check that the deductions from my PAYG credit are correct?Normally it's just £1 every week to renew my pack, but occasionally I see odd, additional amounts have been taken and I cannot seem to find out why. I h...

Resolved! Blocked account

How can I unblock my account? I am not in the UK (in China) and can not phone the number given.I need to speak/explain the issue to an online representative.Is there any way to do this?

EE data SIM expiry / hibernation

Hi,I've just got myself a free EE data SIM for occasional use in a 4G wifi router and I wondered how often I need to connect it to the EE network for it not to expire / hibernate? I can't find this information online. Thanks in anticipation...

Wh

Read moreWhy can't I pay for a top up Why is it keep being unsuccessful Why can't I pay for a top up Why is it keep being unsuccessful

My ATM card block

My ATM card block so I change Card detail ane I add my friend ATM card for 1 month .

Subscription pack not working

Hi. I ordered a sim car online, chose subscription pack and came with my number. Number has been transfered, money for subscription pack has been taken but it wont let me call and says that I don’t have a subscription pack.

Resolved! HELP! EU use. Can’t do calls, send SMS or surf.

Hi, I bought a pay as you go SIM card in the UK but didn’t used it there. I just put it in the phone and got an Sms with a Hello and my number. Now, I’m in Germany. There I booked the 10£ 8GB subscription. I also bought the 24h EU Roaming. but its no...

I've topped up and bought a package but it isnt showing in my account

Help! I have topped up and purchased a package but it wont let me use it yet? I need to be able to use it straight away

Resolved! Top up

Topped up via mobiletopup.uk and received an EE voucher for 50gbp. How do I top this up? I am in Germany at the moment but got my EE sim in the UK. Will my location matter?