Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! top-up

HiI am currently subscribing 20 pounds data pack every month, and I have 24 pounds left in my credit balance. Is this amount automatically used to renew the data pack for next month? or is it possible to get refund the remaining balance? Thanks

losing my credit and mobile number

A month or so ago i received a message from EE that i needed to call or send a text message to retain my credit and mobile numberI did send a text message to someone the 26th of last week and i was charged and it was took from my credit balanceI rece...

Add ons not working

I cannot seem to access any of the services to add on additional data, and it is quite frustrating. Nor can I reach or call EE for support as it says the service is temporarily unavailable.I received a text message for possible data add on packages i...

Resolved! Voicemail charge for pay as you go subscription pack with free minutes?

Someone please let me know the charge for checking voicemail with pay as you go subscription pack with free minutes in the UK?

Resolved! No service from 150

Hi I am a very light user and recieved a text message about disconnecting my service as I had not made a chargeable call etc within the last 6 months, this is incorrect. the text was sent by EE on the 9th April 2024, I understand that sending a text ...

EE Pack charge

Hello,I recently moved back to PAYG from PAYM , I wanted to know if I bought a £20 pack (That's the old one) and if I bought it to just get mobile data outside the house for the moment, would I be charged for buying 2 packs@James_B could you help me...

How to stop a subscription pack from abroad when 150 is not available

Can anyone advise me how to stop my subscription service with EE? I am abroad and 150 does not work. Many thanks in advance.

Resolved! Charges on PAYG sending GIFs

I sent a GIF in reply to a text message and was charged (I think) 39p, I that correct, I cannot see any breakdown on my account - I never send GIFs. so I don't know, Are GIFs charged differently from regular text. I was once charged for texting/phoni...

Resolved! Top up issues

Hi I’m unable to top up my phone I have credit left in my account can I get some help to short this out please.

Resolved! Cancellation of sim payg

How do I cancel an order I placed for a sim only subscription payg . Tried to contact Ee but no option to speak to an advisor