Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

using a pay as you go sim card as and when you need it, not for just one month

Hi, I was wondering, could I purchase a pay as you go sim card but only use it as and when I need it? I am thinking, it would be useful to have a second phone for an emergency, if my usual phone should break.So, this would mean I would like to have s...

Topped up an old number

I have an ee account that I use when I’m in the uk. I picked up a new sim this time and logged on to my account and updated the number associated. I then topped up but I think the credit went to the old number as there’s no trace of it, other than wi...

Resolved! I cannot find the add ons for the Pay as you go SIM

Hello! I bout a pay as you go pack and want to buy an add on to allow me to use my phone in France but whenever I click on the Add On page, it says that there's an error

Top up

I topped up my number but it still not allowing me to make call. I cannot even call 150 and reach the operator. I am in Thailand, can someone help somehow, why there is no life chat option with operator?

Topup

Re: Port My Existing Number to New EE Pay As Go Sim

I had an EE (Orange) PAYG sim for 15 years which EE (EE) randomly deactivated and sold to someone else so I have zero trust in them porting or transferring my current number but I have to do it.My number was sentimental so I always wanted to keep it ...

Cannot get a new subscription pack

Hi,I have been trying to add a subscription pack but I keep getting the same problem. I get the following message:Additional payer authentication required to complete your paymentAnd then the content is blocked I have tried using Chrome and Edge an...

Re: can't subscribe to packs

I am having the same issue with subscription.

PAYG top up

I thought I’d topped up my payg mobile by using my card to add £10 credit, however the credit has not gone to my phone as it’s just sitting in my eye account. How do I transfer it to my phone to use as payg credit or to buy a pack? Tried buying a pac...