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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 2300 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 3801 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 15235 Views
  • 0 replies
  • 6 Helpful

Resolved! PAYG DATA SUBSCRIPTION

My PAYG sim is kept active while I live overseas.  I top up and use it every 3 months keeping it active.  When I arrived in the UK today my app says I don’t have a data pack and I need to subscribe to one.  When I select the pack.  It says that they ...

Pay as you go

Hi I ordered a pay as you go sim and got the bundle for £30 however it’s not active on my account and says I got £0 but it’s come out of my account? What can I do? I tried ringing 150 however it doesn’t put me through to a person! I’ve paid £30 yeste...

Need to reactivate old number

My pay as you go contract ended yesterday and now I have no way of adding a new contract to the same number that I used with it. I want to renew a SIM only contract but EE only shows a number from years ago when I go to the shop so it will buy it for...

mulloy11 by • Visitor
  • 772 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone number disconnected?

Hi everyone.I got a text saying because I haven’t used my phone to make a call/text in months my number is being disconnected and to ring 150 to discuss.I moved to the US and so only use this every few months when I’m back in the UK.When I got throug...

SH1988 by • Contributor
  • 4978 Views
  • 10 replies
  • 4 Helpful

Re: How do i enter a new payment card

Hi Chris,I have just wasted 30 minutes of my life trying to add a card. There is nothing on the app. NOTHING.The only route in I found was to go through top up. Which then redirects to the website in a browser. The website is not adapted for mobile. ...

bgrell23 by • Contributor
  • 825 Views
  • 3 replies
  • 4 Helpful

Pay as you go

I am on pay as you go it shows my account has £10.14 in it but won’t let me use this to top up 

Ac100009 by • Visitor
  • 554 Views
  • 2 replies
  • 3 Helpful

Pay as you go abroad issue.

I received this message:“Hi, as you haven't made a chargeable call/text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three months and we'll te...

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